Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned:
- Perishable goods (such as food, flowers, or plants).
- Intimate, sanitary, or personal hygiene goods.
- Hazardous materials, or flammable liquids or gases.
- Gift cards.
To complete your return, we require a receipt or proof of purchase (such as your order confirmation email or order number). Please do not send your purchase back to any manufacturer without prior contact.
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds & Inspection
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original credit card or payment method within 5 to 10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Next, contact your credit card company or payment provider; it may take some time before your refund is officially posted.
- Contact your bank, as there is often processing time before a refund appears.
If you have done all of this and still have not received your refund, please reach out to us at evervitality6@gmail.com.
Sale & Clearance Items
Only regular-priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded unless they are defective or damaged upon arrival.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon delivery. If you need to exchange an item for the same product, please send us an email at evervitality6@gmail.com. Our customer support team will guide you through the return process and provide you with detailed return shipping instructions.
Shipping Returns
To initiate a return, please email us first at evervitality6@gmail.com for return authorization and precise instructions.
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
- Depending on your location, the time it takes for your exchanged product to reach you may vary.
- If you are returning items over $50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
Need Help?
If you have any questions or concerns regarding our refund and returns process, please contact us at:
- Email: evervitality6@gmail.com