At USNYC, we are committed to delivering your order as quickly, safely, and efficiently as possible. Please read our Shipping Policy below for details on order processing, delivery timelines, and tracking.
1. Order Processing Time
- Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive a secondary notification with a tracking number once your order has officially shipped.
2. Shipping Estimates & Delivery Times
We offer international shipping to most countries worldwide. Estimated delivery time depends on your location:
| Region | Estimated Shipping Time | Shipping Cost |
|---|---|---|
| United States & Canada | 7 – 12 Business Days | Calculated at Checkout |
| Australia & New Zealand | 7 – 12 Business Days | Calculated at Checkout |
| Europe & UK | 7 – 14 Business Days | Calculated at Checkout |
| Rest of the World | 10 – 20 Business Days | Calculated at Checkout |
Please note: Shipping times are estimates and start from the date of dispatch, not the date of order. Remote regions may take slightly longer.
3. Order Tracking
Once your package has been dispatched, you will receive an automated shipping confirmation email containing a tracking number and a link to trace your package in real-time.
If you do not receive a tracking number within 5 business days of placing your order, please check your spam folder or contact our support team.
4. Customs, Duties & Taxes
USNYC is not responsible for any customs duties, taxes, or import fees applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Shipping Addresses
Please double-check your shipping address before finalizing your order. If you notice an error in your address, please contact us immediately at evervitality6@gmail.com within 12 hours of placing your order.
We cannot change the shipping address once the package has been dispatched, and USNYC is not responsible for packages delivered to incorrect addresses provided by the buyer.
6. Lost, Stolen, or Delayed Packages
If your order is significantly delayed or showing as delivered but you have not received it, please check with neighbors or your local postal operator first. If you still cannot locate your parcel, please reach out to us at evervitality6@gmail.com with your order number, and we will assist you in investigating with the carrier.
7. Contact Us
For any questions or support regarding your shipment, feel free to contact us:
- Email: evervitality6@gmail.com
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)